Customer Support

For subscription enquiries contact your local customer support team

If you would like to evaluate the solution contact us

Contact Us

Customer Help

Welcome to the Online Help Centre

Consult the help documents for instructions, answers to your questions, and knowledge on key product features

  • Maritime Portal
  • MIRS
  • Forecasts
  • Account Settings
  • E-Learning
  • Product Updates
  • RSS & Mobile Apps

Customer User Guides

Freight Rate Forecast
Advanced analytics and forecasting for freight rates

Fleet Capacity Forecast
Advanced analytics and forecasting for freight rates

User Account Settings

To change your password please contact our global delivery team:


Maritime Portal:

Maritime Intelligence Risk Suite (MIRS):


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2. Type in the address bar: chrome://settings/content/flash
3. Select ADD to Allow for this site


If you require specific product training please contact us and a product expert will organise a training session to ensure you get the most from your subscription.

Customer training sessions will also run to inform you of new releases and product features.

Sea-web Mobile App
On the go ship reference tool for Sea-web subscribers

Quickly look up live ship positions for AISLive subscribers.
Avalable for iPhone/iPad users to download from the App Store

Get breaking maritime industry news and insight delivered direct to your desktop.
To receive the RSS you will need a RSS news reader which will retrieve and organise content and provide a simple way to view it. There are a number of free RSS news readers available online.

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