Customer Help

GETTING STARTED

• Maritime Portal User Guide

SEA-WEB Area
User Guides:

• Sea-web User Guide
• Sea-web Ship Performance user guide

Definitions:

• Search Field Definitions
• Ships: Navigation tree
• Companies: Navigation tree
• Builders: Navigation tree
• Fixtures: Navigation tree
• Casualty: Navigation tree
• Ports: Navigation tree

Tool Tips

• How to get ownership addresses from a ship search

AISLIVE Area
User Guide:

• AISLive User Guide

Station Hosts

• Station Hosts: AISLive monitor area
• How to get your port connected to the network

Maritime Intelligence Risk Suite (MIRS)
User Guides:

• MIRS - Getting Started User Guide
• MIRS - Live Tracking User Guide
• MIRS - Databases User Guide

Definitions:

• Search Field Definitions
• Ships: Navigation tree
• Companies: Navigation tree
• Builders: Navigation tree
• Fixtures: Navigation tree
• Casualty: Navigation tree
• Ports: Navigation tree

Customer User Guides

Freight Rate Forecast
Advanced analytics and forecasting for freight rates

• User Guide - Freight Rate Forecast Dry Bulk

• User Guide - Freight Rate Forecast Crude Oil

Fleet Capacity Forecast
Advanced analytics and forecasting for freight rates

• User Guide - Fleet Capacity Forecast -Nov 2014

User Account Settings

To change your password please contact our global delivery team:
email: GlobalDeliveryEMEA.ADandM@ihs.com

RESOURCES

Maritime Portal:

• Product Updates - April 2017 (WEBEX DEMO)
• Product Updates - November 2016 (VIDEO)
• Sea-web Area
• Sea-web Companies Database
• AISLive Area

Maritime Intelligence Risk Suite (MIRS):

• MIRS - Databases
• MIRS - Live Tracking

QUICK VIDEOS

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• Identify New Business - Marine Equipment & Service Providers Workflow
• Operational Efficiency - Port Authority Workflow
• WATCH - Add ships or comapnies to a new or existing WatchList
• CREATE - Create polygon or circle map zones to monitor specific areas of internet
• SCHEDULE - Manage your email alert delivery and frequency preferences
• MANAGE - Manage/edit and create notifications and alerts and tailor to your needs
• MONITOR - View a feed of all/selected alerts via the Nofication TimeLine
• RECEIVE - Automated alerts for ships, custom zones, port areas and companies you are watching

TRAINING:

If you require specific product training please contact us and a product expert will organise a training session to ensure you get the most from your subscription.
training.requests@ihsmarkit.com

Customer training sessions will also run to inform you of new releases and product features.

Learn about the latest new product features

• Maritime Portal Release Notes - August 2018 (pdf)
• MIRS Release Notes - August 2018 (pdf)
• Maritime Portal/MIRS Release - April 2018 (pdf)
• Maritime Portal/MIRS Release - November 2017 (pdf)
• Maritime Portal/MIRS Release - August 2017 (pdf)
• Maritime Portal Release - April 2017 (pdf)
• Notification Timeline FAQ - Nov 2016 (pdf)
• Maritime Portal Release Notes - Nov 2016 (pdf)
• Maritime Portal Release Notes - Jul 2016 (pdf)
• Maritime Portal Release Notes - Jul 2015 (pdf)

• MIRS Release Notes - Apr 2017 (pdf)
• MIRS Release Notes - Nov 2016 (pdf)
• MIRS Release v1.0 - Jul 2016 (pdf)

• MRV Compliance Solution Release - April 2018 (pdf)
• MRV Compliance Solution Release - December 2017 (pdf)

Sea-web:
Sea-web Mobile App
On the go ship reference tool for Sea-web subscribers

AISLive:
Quickly look up live ship positions for AISLive subscribers.
Avalable for iPhone/iPad users to download from the App Store

RSS:
fairplay.ihs.com
Get breaking maritime industry news and insight delivered direct to your desktop.
To receive the RSS you will need a RSS news reader which will retrieve and organise content and provide a simple way to view it. There are a number of free RSS news readers available online.